FAQ

Deposit: Visit a mobile money agent, provide your phone number, and hand over the cash. The agent will deposit the money into your wallet. Withdraw: Visit an agent, then the agent will initiate a withdrawal from your wallet, and the agent will give you the cash.

Agents earn commissions on transactions they facilitate, such as cash-in, cash-out, and other services provided to customers. while Personal Users typically pay standard fees for transactions and they do not earn any commission.

Currently, our platform only supports local transfers.

To reset your PIN. Open the app. Click on Forgot/Reset PIN. Enter your My Wallet registered number and ID number. Click Next. Enter the OTP number that will be sent via SMS. Reset your new PIN.

To get the float, you can deposit funds at Standard Lesotho Bank and use the following details:

• Bank: Standard Lesotho Bank
• Account Holder:Smartel Money Ltd
• Account Number:9080002704982
• Branch code:060667
• Swift Address: SBICLSMX
• Branch Name: City Branch
• My Reference: My Wallet Agent number OR
We can send you the numbers of a super-agent or float runner to help you with the float.